EXAMPLE Product Recall Notice for PM9401A Kansas PO XYZ EXAMPLE
In this example notice we are recalling PM9401A Kansas, manufactured against the fictional batch number PO245.
In this scenario, this product has been manufactured with a toecap which is 2 sizes smaller than it should be and should not be worn.
Frequently asked questions
- I’m wearing the footwear now, it’s comfortable for me and it seems okay, what should I do?
In this scenario, the footwear doesn’t conform to the toecap impact and compression tests so should be returned as soon as possible.
- I’ve sold this product into one of my larger contracts, what do I do?
Our recall and account management teams will be in touch within 48 hours of this notice so we will manage this through. Fundamentally, we can tell you that alternative stock will be supplied and we will arrange site visits to ensure the swift correction for you.
- I’ve told my customer and they want a further explanation, what happens now?
Please call us on +44(0)1773 608616 and one of our product recall team will handle this for you, we will ensure that you are involved in all communication with the customer.
- How did you discover this fault?
We discovered this fault as part of our routine batch testing, after further investigation it has come to light that only one line of production was using the incorrect toecap but due to the severity of the problem we have taken the decision to recall the whole batch.
- What corrective action has been taken?
Additional, stringent and somewhat arduous checking procedures have been put in place for all protective components in this manufacturing facility for the next 2 years.
A new, pre-shipment batch test policy has been enforced on this manufacturing facility.